Please don't e-mail us with technical problems because we are unable to provide person to person tech support. Instead, please refer to the Q&A below for answers to the most common questions.

Q: How do I navigate this site?

A: You navigate this site with the three buttons on the left side of the screen. Simply hold the mouse pointer over a button and a menu will pop out. The top button contains links to the current issue. The middle button contains information that pertains to the site itself. The lower button contains links to back issues. You can also click on any headline on the cover page to go directly to the article of your choice. At the bottom of each page is a Next arrow that will allow you to brows the magazine from cover to cover. There is also a Home arrow that will take you back to the cover page. If you want to step back to a previously visited page, use the back button in your browser's tool bar.

Q: I can't see any navigation buttons on the left side of the screen. How do I make them show up?

A: The navigation system is designed with Macromedia Flash and will load automatically when you enter the site. However, you need to have the Macromedia Flash player installed on your computer in order to see the buttons. If you can't see the buttons you may not have Flash installed. Please click on the get Flash button to go to Macromedia's site and automatically have the latest version of the Flash player installed on your system.Get the Flash Player It will only take a couple minutes and then you will have the latest player installed which will allow you to enjoy Flash content all over the web.

IMPORTANT: If you are trying to install the Flash player on a machine with Internet Explorer 3.x you may have to change the security settings first or Explorer could try to block the installation. Go to View - Options - Security - Safety Level and lower the security setting to medium. You can put it back to high again after the installation is completed.

NOTE: If you are using a very old operating system like for example Windows 3.1, you may not be able to install and run the latest version of the Flash player.

Q: I can see the three navigation buttons on the left side of the screen but when I hold the mouse pointer over a button and the menu rolls out, it closes before I have a chance to click on a button.

A: The reason the menu closes before you have a chance to select a page and click a button is most likely that you have an old version of the Flash player installed. To properly view the menu you need to upgrade your player to the latest version. When you first arrived to this site you were probably prompted to update the Flash activeX or plug-in but you declined. You can either exit this site now and then return to be prompted again and this time accept the automatic update or you can click on the "Get Flash" button above to go to Macromedia's site and do the update there.

Q: When I click on an image in the Photo Gallery nothing happens.

A: You must have JavaScript enabled in your browser in order to view the larger images. Please consult your browser's help documentation for instructions on how to enable JavaScript. It is also possible that your browser is too old to handle JavaScript or that you are using a non-mainstream browser. Click here to read the paragraph on browser compatibility.

Q: Certain areas of the screen seems to be outside the screen area and I can't scroll to get to it. What's wrong?

A: This site is optimized for 800x600 screen resolution but has been tested to work well at a lower resolution of 640X480. This result can however differ depending on what operating system you are using and what version of browser you have. If you are using Internet Explorer or the latest version of Netscape Navigator, it is also possible that the font size is set to be too large. To find out, in Explorer, click on View + Text Size and make sure it's set to medium. In Netscape, click View + Text Size and make sure it's set to 100%. If this doesn't solve the problem, change your screen resolution to 800X600. Please consult the help documentation for your system on how to change the screen resolution because the procedure varies from platform to platform.

Q: Does this site support all browsers?

A: Unfortunately, it is very difficult to design a site that is fully compatible with all browsers and all operating systems and still make use of the latest cutting edge technology that most web surfers expect today. The web technology is advancing rapidly with the result that users can be left behind with an out of date system. This site is designed to work with Internet Explorer and Netscape Navigator versions 4.x and later. The site works okay with Internet Explorer 3.02 and 3.03 as well as Netscape Navigator 3.04. But there could still be problems with 3.0 or 3.01 versions of the same browsers. Although the site, in most cases, will work fine with 3.x browsers, it's not without errors. There will inevitably be JavaScript errors popping up on your screen and some functions of the site will not work at all. To find out what version you have, click Help + About. We recommend that you upgrade your browser to the latest version of your preferred brand to get the most out of your web experience. If you prefer not to upgrade or if your system limits you to a certain browser version, at least make sure you have the latest updates and service packs for your browser.

Note: Even if you have a newer browser that is supposed to be compatible with this site, there may be a problem if your operating system is too old. For example, if you are running Windows 3.1 on your computer. This is because older operating systems may not be able to install the latest Flash player from Macromedia which is needed to display the navigation buttons.

Q: The colors are looking very strange and I can't clearly view the images. What's wrong?

A: You need to have the screen colors set to at least 16 bit to view color photos. If your computer is set to display 256 colors, there won't be enough colors to properly render the images. Please consult the help documentation for your system on how to change the color setting because the procedure varies from platform to platform.

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